My Bank Deposit Does Not Match the Clover Dashboard Report

If your bank deposit does not match your Closeout Report or Payments Report total, the following information can help you understand the discrepancy. If you have additional questions, contact Support by clicking “Call Me” from the device or your Clover Web Dashboard or call the number located on your processing statement.

Fees:

It is possible that your processing fees are being deducted from your bank deposit. This should be taken into consideration when comparing the deposited amount to the processed amount.

Q: How do I see the value of the fees deducted?

Review your monthly processing statement by logging into Business Track.

    1. Log into Business Track and choose ClientLine Reporting from the My Applications section.
    2. Click on the Reports tab.
    3. Choose Monthly Statements from the dropdown.
    4. Choose your Statement Type:
        • Choose your Statement View
        • Select the Year and click Search
        • Click on the month you want to view to download PDF file of statement

If you do not have access to Business Track, you can set up your account:

    1. Visit  https://www.myclientline.net/
    2. Select Create an Account on the right side
    3. Select Enroll, then Begin Enrollment
      Once you have completed the enrollment process, the email link to your account will be sent to you

Fees may be deducted at different times, based on the fee type; each fee will be reflected on the statement on the day it is deducted.

Time Period Alignment:

The time your device batches out each day dictates the transactions that will be included in your bank deposit. If your batch time does not match the time set for your reports, there may be a mismatch in payment totals.

For example, if your batch closes at 8 p.m., but your reporting period is set to midnight, any transactions you take between 8 p.m. and midnight will not be in your bank deposit for the day, but will be part of the Clover dashboard report for that day.  You need to make sure that your reporting period aligns with your batch time. If your device batches at 7 p.m., you should set your Clover reports to 7 p.m.

Good to know

The Clover reports all operate on a 24 hour period. So for example, if you set your Clover Dashboard reporting to 9 p.m., your reporting period is from 9 p.m. day 1 to 9 p.m. day 2.

Q: How can I find out what time my batch closes?

If you have a Clover Mini, Mobile or Flex, you can review your batch close time in the Closeout app.

Q: What should I do if I don’t have access to the Closeout app?

Contact Support by clicking “Call Me” from the device or your Clover Web Dashboard.

Q: How can I view and edit my default reporting time on the Clover Web Dashboard?

Click here

Q: What if I need to change my closeout method or time?

Contact Support by clicking “Call Me” from the device or your Clover Web Dashboard.

Multiple Manual Closeouts:

If you closeout multiple times a day, you will receive one deposit, but the Clover dashboard will show “multiple reports,” one for each amount batched. The totals from these multiple reports will need to be added together. Remember that you need to align those reports/batches with the time you closed out for the day.

Important

  • We do NOT recommend batching multiple times per day. You will only get one deposit, so you should only closeout one time a day, at the time that makes the most sense for your business. You should then align the time in your report to match.
  • If you are set to batch “automatically,” batching manually will not affect your funding (e.g., your funding will not happen faster). The funding process will occur based on when your automatic batch time is set to, but if you batch manually your reporting will be broken up based on when you manually closed.
  • If you are set to batch “manually,” it is imperative that you remember to batch in a timely fashion! Our recommendation is to batch daily, always before the time you were advised to complete your daily batch.
  • If you closeout manually, only transactions 30 days old or less are available to be funded. If you are set to auto close, only transactions 7 days old or less are available to be funded. If you have older transactions that were never batched out, they will appear in the Clover report but are not actually included in your deposit.

Un-entered Tip Amounts:

If tips are not entered before you closeout, those un-entered tips will not be included in the deposit.

Q: What should I do if I didn’t enter tips in time?

You will need to request a manual tip adjustment.

    1. Send an email to:support@clover.com.
    2. Use the subject line: Tip Adjustment Needed.
    3. Be sure to include the following information:
        • Your Merchant ID
        • The name of your business
        • The date, dollar amount and last 4 digits of the card number for (3) transactions processed within the last 30 days
        • Attach scanned copies of each receipt, showing tip amount

Non-Revenue Items

You have the ability to create items in your inventory that do not count as revenue. If you ring up these items and collect money for them, the money will appear in your deposit but not in your Payments Report.

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