Troubleshooting your SMS two-factor authentication phone number

Delete and re-enter the SMS number again. If you are still unable to receive an SMS notification, Delete the SMS…Protect your merchant information by setting up and using SMS two-factor authentication. If you did not receive a SMS text message at the provided phone number, follow the following troubleshooting guide below.

Troubleshoot your 3G network connection

Check your network 3G coverage If you are enabling the SIM card for the first time, it may take a minute…If you are having trouble connecting Clover to the internet, first determine whether you are connecting through an Ethernet or wireless connection. If you are connecting through: Ethernet: go to Troubleshoot your Ethernet connection. Wi-Fi: go to Troubleshoot your Wi-Fi network Internet connection. 3G network: follow the troubleshooting steps in the guide below.

Troubleshoot your Wi-Fi network connection

Transaction timeouts / slow response times In order to properly process transactions, the Internet connection must be stable and have sufficient…If you are having trouble connecting Clover to your internet network, first determine whether you are connecting through an ethernet or Wi-Fi connection.  If you are connecting through: Ethernet: go to Troubleshoot your Ethernet connection. 3G network: go to Troubleshoot your 3G network connection. Wi-Fi: follow the troubleshooting guide below. NOTE Clover devices require a WPA2 secured Wi-Fi…

Troubleshoot your Ethernet connection

Transaction timeouts / slow response times In order to properly process transactions, the Internet connection must be stable and have sufficient…If you are having trouble connecting Clover to the internet, first determine whether you are connecting through an Ethernet or wireless connection. If you are connecting through: Wi-Fi: read Troubleshoot your Wi-Fi network Internet connection. SIM / 3G network: see Troubleshoot your 3G network. Ethernet: follow the troubleshooting steps listed below.  

Clover Go Error Codes and Warnings

Below is a list of boarding, security and transaction errors that may display on the Clover Go app screen, with the description and actions that need to be taken. Error Type Error on Screen Action/Description Activation Errors Android: Invalid Email iOS: Invalid Email Verify the email address used is the same used for signing up for Clover Go. Activation…

My Clover Flex is not powering on

I’ve plugged in the Clover Flex and it still isn’t powering on If your Clover Flex does not power on, step…

The wrong employee is credited with tips

If you are using Tables app, do you know who “claimed” that table? Ensure the right server had claimed the right…

My tax is not automatically added to my order

Do you have a default tax rate selected? If your items have “Default Tax” assigned to it, ensure that you…

Device has malfunctioned (you can no longer take payments)

To request a replacement device, contact Support by clicking “Call Me” from the device or your Clover Web Dashboard.

Device has malfunctioned (you can still take non-PIN entry payments)

Sensors on your device indicate that it may have experienced conditions that are sometimes associated with shaking and dropping, or in unlikely cases, tampering. Because of this, your device is no longer able to accept PIN entry. You can still accept transactions that do not require a PIN. You can also use your device for…

I can not log into my Web Dashboard

Are you accessing your Web Dashboard from your smartphone? It may be easier to access your Web Dashboard from your…

My cash payment buttons are missing

Did you allow cash tender? Please ensure that cash tender is enabled in Setup app . If cash tender is…

My Clover Mini is Not Powering On

I’ve plugged in the Clover Mini and it still isn’t powering on Unplug all cables from Clover Mini hub Press…

I see the message “CARD SECURITY CODE…”

Are you seeing the message “CARD SECURITY CODE NOT PROCESSED” or “CARD SECURITY CODE NOT PRESENT”? We currently have a…

My Motorola LI2208 scanner is not working

Is the scanner beeping but not recognizing the scanned item? If the Barcode scanner is not working as expected, you…

My USB Pay Display or customer-facing Clover Mini is not working

Is merchant-facing Clover Station or merchant-facing Clover Mini displaying an error message? If you see an error message display on…

My kitchen printer isn’t displaying on my Clover device

Is the router or router port working? Using a new or known-good router, unplug the Ethernet cables from the old…If your Clover device is having trouble detecting your kitchen printer, a few things could be causing the problem, including:

My Merchant Keypad is not working

Is Merchant Keypad displaying an error message? Any error message displayed on the Merchant Keypad should be the same error…Note  

I’m unable to find the balance for my EBT card

Do you have an EMV EBT card (or does your EMV card have a chip in it)? We currently do…

Clover Mobile Printer is not printing

Does your Clover Mobile Printer still have issues printing after going through the above troubleshooting steps? If you are still…

I cannot find an app

Did you log in with an employee that has permission to access that app? You may have logged in with…

I see the error: “Device tampered” or “TRANSACTION FAILED: TRANSACTION FAILED: DEVICE TAMPER DETECTED PLEASE RETURN THIS UNIT”

How do I order a new replacement device? To order a replacement device: Open Setup app Tap Payments Tap Pin…

I am missing emails from Clover

Do you have a Spam filter? Your spam filter may have blocked our emails. Please whitelist our domain: clover.com. Or please…

I cannot log into the Web Dashboard

How do I reset my Web Dashboard password?Reset your Web Dashboard password

The product weight from my weight scale is not updating on my Clover device

Are your units skipping numbers upon weighing an item? If the scale is skipping numbers when weighing an item, it…

An item is not appearing in the Register app

Does the item have variants? When creating an item with variants or additional variants, you need to complete the “Choose Variants…

The time looks incorrect from the Web Dashboard

Are your settings set to your time zone? Please ensure that your time zone is set to match your location.…

Cash Drawer is not opening

Do you hear the Cash Drawer make a “click” sound? If your cash drawer makes a “click” sound, it may…

Reporting app reports, such as “Items” and “Payments”, do not match my calculations

Is there no data in the By Discounts report? The Reporting app’s By Discounts report displays discounts that were applied to the subtotal for…

I cannot delete an order

Do you have the permission level to delete an order? You may not have permission to delete an order. Only…There are a number of reasons why you may not be able to delete an order. If the Delete Order option does not appear on your order, follow these troubleshooting steps.

My transactions showing as “closed – no” in the Card Transactions app

Are you enabled for auto close? The Card Transactions  app displays the state of a transaction and whether or not that…

Kitchen Printer is not connected or printing

Is your Kitchen Printer changing its IP address often? If your Kitchen Printer has a fluctuating IP address, try connecting…

An employee’s shift report shows different amounts from the report in Orders / Reporting apps

How can I ensure that Shifts reports are more accurate going forward? There are two things you can do to…

My order is not sent to the order printer

Is your Kitchen Printer plugged in and turned on? Make sure that your kitchen printer is plugged in and turned…

I cannot add tips to my order / transaction

Are you using a demo account? If you’re a sales representative or other related Clover affiliate, you may have a…
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