Troubleshooting Guides

My Bank Deposit Does Not Match the Clover Dashboard Report

If your bank deposit(s) does not match your Closeout Report or Payments Report total, the following information can help you understand the discrepancy. 1. Fees: Your processing fees are deducted from your bank deposit. This should be taken into consideration when comparing the deposited amount to the processed amount. There are two ways fees can…

I am having issues activating my SIM / connecting my 3G-enabled device to the 3G network

Are you in an area with enough coverage? If you are enabling the SIM card for the first time, it may…

My Clover Flex is not powering on

I’ve plugged in the Clover Flex and it still isn’t powering on If your Clover Flex does not power on, step…

The wrong employee is credited with tips

If you are using Tables app, do you know who “claimed” that table? Ensure the right server had claimed the right…

My tax is not automatically added to my order

Do you have a default tax rate selected? If your items have “Default Tax” assigned to it, ensure that you…

Device has malfunctioned (you can no longer take payments)

We have shipped a device to you. If you pull down the notification on the upper left side of the screen and the notification states We are sending you a replacement device. Tap for more info.then you should stop taking payments.

Device has malfunctioned (you can still take non-PIN entry payments)

Sensors on your device indicate that it may have experienced conditions that are sometimes associated with shaking and dropping, or in unlikely cases, tampering. Because of this, your device is no longer able to accept PIN entry. You can still accept transactions that do not require a PIN. You can also use your device for…

I can not log into my Web Dashboard

Are you accessing your Web Dashboard from your smartphone? It may be easier to access your Web Dashboard from your…

My cash payment buttons are missing

Did you allow cash tender? Please ensure that cash tender is enabled in Setup app . If cash tender is…

Troubleshooting your Two-Factor Authentication Phone Number

I did not receive a SMS text-message at the provided phone number Ensure that you can receive SMS text messages…

My Clover Mini is Not Powering On

I’ve plugged in the Clover Mini and it still isn’t powering on Unplug all cables from Clover Mini hub Press…

I see the message “CARD SECURITY CODE…”

Are you seeing the message “CARD SECURITY CODE NOT PROCESSED” or “CARD SECURITY CODE NOT PRESENT”? We currently have a…

My Motorola LI2208 scanner is not working

Is the scanner beeping but not recognizing the scanned item? If the Barcode scanner is not working as expected, you…

My USB Pay Display or customer-facing Clover Mini is not working

Is merchant-facing Clover Station or merchant-facing Clover Mini displaying an error message? If you see an error message display on…

My kitchen printer isn’t displaying on my Clover device

Is the router or router port working? Using a new or known-good router, unplug the Ethernet cables from the old…

If your Clover device is having trouble detecting your kitchen printer, a few things could be causing the problem, including:

My Merchant Keypad is not working

Is Merchant Keypad displaying an error message? If you see the error message, “Merchant Keypad disconnected”, when attempting to launch…

I’m unable to find the balance for my EBT card

Do you have an EMV EBT card (or does your EMV card have a chip in it)? We currently do…

Clover Mobile Printer is not printing

Does your Clover Mobile Printer still have issues printing after going through the above troubleshooting steps? Please power cycle your…

Troubleshoot your wireless network Internet connection

Test your wireless network’s connection If you are having trouble connecting to your wireless network with your Clover device, try…

If you are having trouble connecting Clover to your internet network, first determine whether you are connecting through an ethernet or wireless connection. If you are connecting via an Ethernet cable, please troubleshoot your Ethernet connection. If you are connecting or attempting to connect your Clover device to the internet via a Wi-Fi connection, please follow the troubleshooting…

Troubleshoot your Ethernet Internet Connection

Test your internet network’s connection If you are having trouble connecting to your Ethernet network through Clover, try connecting to the…

If you are having trouble connecting Clover to the internet, first determine whether you are connecting through an Ethernet or wireless connection. If you are connecting through wireless, please read Troubleshoot your wireless network Internet connection. If you are connecting, or attempting to connect, through Ethernet, follow the troubleshooting steps listed below.

I cannot find an app

Did you log in with an employee that has permission to access that app? You may have logged in with…

I see the error: “Device tampered” or “TRANSACTION FAILED: TRANSACTION FAILED: DEVICE TAMPER DETECTED PLEASE RETURN THIS UNIT”

How do I order a new replacement device? To order a replacement device: Open Setup app Tap Payments Tap Pin…

I am missing emails from Clover

Do you have a Spam filter? Your spam filter may have blocked our emails. Please whitelist our domain: clover.com. Or please…

I cannot log into the Web Dashboard

How do I reset my Web Dashboard password?Reset your Web Dashboard password

The product weight from my weight scale is not updating on my Clover device

Are your units skipping numbers upon weighing an item? The CAS SW-20 Weight Scale can measure within 0.01 lbs, 0.005 kg,…

An item is not appearing in the Register app

Does the item have variants? When creating an item with variants or additional variants, you need to complete the “Choose Variants…

The time looks incorrect from the Web Dashboard

Are your settings set to your time zone? Please ensure that your time zone is set to match your location.…

Cash Drawer is not opening

Do you hear the Cash Drawer making a “click” sound? If you hear your Cash Drawer making a “click sound,”…

Reporting app reports, such as “Items” and “Payments”, do not match my calculations

Is there no data in the By Discounts report? The Reporting app’s By Discounts report displays discounts that were applied to the subtotal for…

I cannot delete an order

Are you enabled to delete orders? You must enable the option to delete orders in the Setup app. This option…

My transactions showing as “closed – no” in the Card Transactions app

Are you enabled for auto close? The Card Transactions  app displays the state of a transaction and whether or not that…

Kitchen Printer is not connected or printing

Is your Kitchen Printer changing its IP address often? If your Kitchen Printer has a fluctuating IP address, we suggest…

An employee’s shift report shows different amounts from the report in Orders / Reporting apps

Ok, how can I ensure that Shifts reports are more accurate going forward? In the Shifts  app, you can prompt an…

My order is not sent to the order printer

Is your Kitchen Printer plugged in and turned on? Please toggle the on/off button for your Kitchen Printer and ensure…

I cannot add tips to my order / transaction

Are you using a demo account? If you’re a sales representative or other related Clover affiliate, you may have a…
Feedback