Processing Alipay Refunds

Process Alipay refunds using either the Orders app  or Transactions app .

Process Alipay refunds using the Orders app

Available on Register and Register Lite Plans

This feature is only available on Register and Register Lite Plans. Learn about our Service Plans.

If you have a receipt, scan the barcode or search for the transaction by transaction id #, then follow the directions to process the return.

If you do not have a receipt for a refund, open the Orders app  to search for the order.

To find the Alipay order:

  1. Open the Orders app.
  2. Tap All Orders > Paid.
  3. Tap All Tenders > Alipay.

To process the Alipay refund:

  1. Find and tap the order to be refunded.
  2. Tap Exchange/Refund, then select either:
  3. Tap Refund Payment from the menu list.
  4. Tap the Alipay Payment.
  5. Tap Refund.

Process Alipay refunds using the Transactions app

If you have a receipt, scan the barcode or search for the transaction by transaction id #, then follow the directions to process the return.

If you do not have a receipt, open the Transactions appto find the transaction.

To find an Alipay transaction:

  1. Open the Transactions app.
  2. Tap on All Tenders Alipay.

To process an Alipay refund:

  1. Tap a transaction on the list.
  2. Tap Refund button.

  3. Tap Refund.
  4. Tap Payment (Alipay, $xxx.xx).
  5. Tap Receipt for refund print options.

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