Exchange items

Available only on Register Plan

This feature is only available on Register Plan. Learn about our Service Plans.

Sometimes a customer wants to exchange one item for another instead of getting a refund. You can use the Orders app to swap one item for another.

You can only exchange items for other items of the same price. If you want to exchange for a differently-priced item, perform a refund and then create a new order with the new item.

NOTE

You can only exchange items for other items of the same price. If you want to “exchange” for a differently-priced item, perform a refund.

  1. Open Orders appĀ 
  2. Find and tap the order you want to exchange
  3. Tap Exchange/Refund
  4. Tap Exchange Item
  5. Select the item to be exchanged, then tap Continue
  6. Select a replacement item by checking its checkbox, then tap Exchange
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