Clover Go Receipt FAQs

How do I send a customer a receipt?

After the transaction is completed, you can tap “Send Receipt” then enter a mobile number and/or email address then tap “Send”.  Or, you can open the settings drawer, then tap “Transactions”. Make sure you are on the tab that says “Completed”.  You can tap on an individual transaction to look at a copy of the receipt or resend it.

Can I print a physical copy of the receipt?

Yes. If you have access to a Google Print™ or Air Print® enabled printer, and it is in range, you can tap on Print Receipt option on the Send Receipt screen when you finish the transaction or within Transaction History to access that capability. Note: For Android the OS must be 4.4 or higher for Google Print to work in the app.

For iOS Users:

For Android Users:

I can’t get Google Print or AirPrint to work. What do I do?

You need to contact tech support at Google or Apple for help.

How do I view my past transactions?

Open the Settings Drawer and tap “Transactions”. Make sure you are on the tab that says “Completed”.  You can tap on an individual transaction to look at a copy of the receipt or resend it or to issue a refund. The Transaction History can also be accessed via the Transactions app in the Web Dashboard.

Why do I only see the last seven days of transactions in the Transaction History?

The display defaults to the last seven days. You can change the date range by tapping the Filter icon in the upper right corner for Android or swiping up on the date range for iOS. You can enter a date range and/or choose the sort order to get a different view. Choose custom to pick a specific date range. Only three months can be viewed at a time.

For iOS users:

For Android users:

Can I search for a specific transaction by card #?

You can search by the last 4 # of the card. Tap the Magnifying Glass icon and then enter the last 4 card #. Then tap the green Magnifying Glass icon in lower right.

How do I resend a customer a receipt?

Tap on the transaction in the Transaction History and then tap Send Receipt.

I entered a payment note on the payment screen, but I don’t see in on my receipt?

The payment note does not print on the receipt.  If you want a description printed on the receipt, please use the item description field.  The payment note does, however, appear on the transaction report pulled by going to the Web Dashboard at Clover.com and accessing the Orders app.

I entered a payment note on the payment screen, where can I see it?

You will see it in the transaction history in the app and on the report that you can export from the Orders app within Clover Dashboard (www.clover.com), but only if Notes is turned on.  To do that, go to www.clover.com, setup app/orders and ensure the “Allow Notes on Orders…” box is checked.  You will also see it in the Transactions app in the web dashboard.

How can I resend a receipt?

Open the Settings drawer and select Transactions.  Make sure you are on the tab that says “Completed”.  Tap the transaction you want to resend the receipt for. You can also tap the printer icon to print a copy if you have access to an AirPrint or Google Print enabled printer and it is within range.

Can I set up Clover Go to automatically send a copy of the receipt to a specified email address or mobile phone number?

Yes. In the Settings Drawer tap Setup, then “Carbon Copy Receipts”. You can add up to three email addresses and three text numbers and have a copy of the receipt sent to them automatically any time a any Employee under this account (regardless of role) processes a sale or a refund.

Who can add, change or delete recipient information for carbon copy receipts?

Only a user with Admin rights will be able to add, change or delete recipient information for carbon copy receipts.  Anyone with an Employee or Manager role will be able to see where carbon copies go, but will not be able to modify.

Can I limit when carbon copy receipts are sent or which employees they are send from?

No. Carbon copy receipts are at the account level.  Copies of receipts will be sent to the designated addresses and/or mobile phone numbers for every Sale and Refund made by every Employee, regardless of role, set up under that account.

If I set up users to receive carbon copies of my receipts, will they only go out when I send a receipt to my customer?

No. If you set up users to receive carbon copies of receipts, they will always receive a copy regardless of whether you send a copy to your customer.

If I set up users to receive carbon copies of my receipts, will they also receive a copy when I resend a copy of the receipt?

No. Users designated to receive carbon copies of receipts will receive them only upon completion of a sale or refund.

Why aren’t the subtotals and sales tax correct on the receipt and the carbon copy receipt?

If there are more than 100 items on the receipt than you need to wait a few minutes and view the receipt in the Transaction History. It should then be correct. Large orders take a few minutes for the system to update correctly.

 

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