Frequently Asked Questions

Clover Tampered Device FAQs

PCI dictates that PIN-entry devices need to detect if they have been tampered, and if so, lock the ability to take PIN-entry transactions. This can happen for a number of reasons, such as having a credit card skimmer applied to the device or someone attempting to break the device open. This can also happen if the device is…

Stolen Devices FAQs

This FAQ informs you what to do if your device is stolen. How do I report a stolen device? You can report a device as stolen by calling Clover Customer Support. You can find the Clover Customer Support number by logging into your merchant dashboard. It is displayed at the top right corner of the…

Clover Security FAQs

Securing your and your customers’ data is Clover’s top concern. This FAQ answers questions on how we secure your data, our software and hardware, certifications and our privacy policy How secure is my data? First Data’s Transarmor protects Clover devices throughout the entire transaction process. Your data is encrypted from the moment you dip, swipe, tap, sign…

Comparison of Clover devices

Comparison of Clover Devices Clover Flex Clover Mobile Clover Mini Clover Go Clover Station Usage Counter-top or handheld, Line Busting, Pay at the table, Off-Site Sales Counter-top or handheld, Line Busting, Pay at the table, Off-Site Sales Counter-top Offsite BYOD Sales Counter-top Clover Service Plan Register Register Lite Payments Plus Register Register Lite Payments Plus…

What is Register Lite Plan?

Register Lite Plan is one of the Clover Service Plans, which also include Payments Plus Plan (formerly called Terminal Plan) and Register Plan. These plans are available for merchant accounts that do not include a Clover Station. Accounts with Clover Stations are automatically assigned to Classic Plan. Register Lite Plan provides simple inventory and order…

How do I show my weight scale device is certified?

The Clover Station and Clover Mini are certified by the National Type Evaluation Program (NTEP). You can see the first page of the Certificate of Conformance below, and the full certificate here. To show that your device is certified, a sticker containing the certification number and information on devices that were certified is included in…

When a customer pays with Apple Pay, why don’t the last 4 digits on the receipt and Clover device match the customer’s credit card number?

This is not an error. This is because of a security feature from Apple Pay to protect your customer’s credit card number. When a customer pays with Apple Pay, it assigns a unique payment token which is saved in their system instead of the customer’s credit card number. This payment token is also used by…

Clover Go Accessibility FAQs

How does Clover Go support Accessibility options? To achieve the highest level of accessibility across platforms, browsers, and assistive technology devices, Clover Go adheres to the web accessibility standard developed by the W3’s Web Accessibility Initiative (WAI). We have designed the mobile application to meet the most widely followed global standard – the Web Content…

Clover Go Help and Support FAQs

How do I see which version of the app I have? Tap the icon in the upper left to open the Menu drawer. Then, tap “Help and Support” and then tap “About”. Where can I find the phone number to call if I need help or have a question? Tap the icon in the upper…

Clover Transactions Report FAQs

How do I view my past transactions? Open the Settings Drawer and tap “Transaction History”. You can tap on an individual transaction to look at a copy of the receipt. The Transaction History can also be accessed via the Transactions app in the Web Dashboard. Why do I only see the last seven days of…

Clover Go Multiple Users or Accounts FAQs

I have multiple accounts and switched to the one I want to process for.  Will this be the account I continue to process for until I change it? No, your default processing account will be your Primary Merchant Account. If you change it, the change will be applicable for the duration of the session. When…

Clover Go Payments FAQs

I am in Quick Mode and added a dollar amount. Now I want to switch to Inventory Mode and select a few items from my list, but the toggle is greyed out. Why is that? Inventory mode and Quick Mode are mutually exclusive. You cannot have a mix of the 2 in the same order.…

Clover Go Receipt FAQs

When I enter a manual transaction, and need to clear the contents. I can clear the expiration date, but why is the card number not clearing when I tap the back button? The card number is a separate field, so you will need to tap on the card number field before you can clear the…

Will I be able to accept HSA or FSA from my customers?

Yes, if you have one of the following in place: 1) An eligible MCC code – An HSA/FSA card’s particular plan will define a list of eligible Merchant Category Codes (assigned to your business account, set by the card associations). These merchant categories are defined as health care providers because the services they offer are…

Clover Go Refunds FAQs

How can I issue a refund? Open the settings drawer and select Transaction History.  Tap the transaction you want to refund and, if you are an Admin or Owner, you will see an option to issue a refund or resend the receipt. Can I issue a refund to a different card than the one my…

Why does my reporting for Oct 2015 look different than before?

We have noticed that some transactions run on Clover Mini or Clover Mobile devices between October 1st to November 5th displayed tax amounts as zero when tax amounts should have displayed as non-zero. You may have noticed that your tax totals in Reporting app were less than expected and order details for tax in Orders app displayed…

How do I contact Clover Customer Support?

IMPORTANT Your Clover Customer Support phone number is based on your merchant account. You can easily find your Clover Support number on your Clover device or by logging onto your Web Dashboard. You can also send an email to support@clover.com. On Clover Station, Clover Mobile, and Clover Mini, you will find your Clover Customer Support toll-free phone…

App Market Frequently Asked Questions

Clover’s App Market enables you to customize Clover to fit the needs of your business, employees, and customers. In the App Market, you’ll find free and paid apps created by Clover and third-party companies. Common Questions Do I need to create a special Clover account to use the App Market? You don’t need to create a special Clover account…

How do I change my batch closeout time?

If you are on autoclose and you would like to change your batch closeout time, please contact customer support with your new closeout time request.

Can I change the order of my items?

Yes, you can change the order of items within a category and the order that your categories appear in the Inventory app and the Register app. See Rearrange and search for categories for instructions.

What is the maximum number of items that we can add to Inventory app?

We will now support import, export and usage of 15,000 inventory items, so you can now import and export inventory CSV files up to 15,000 items, 2,000 modifiers, 100 modifier groups, and 100 categories in the Inventory web app. All items, modifiers, categories etc. will sync to their Clover Station and can be used in Register app…

Enroll in ValueLink

If you are transferring your gift cards from another point of sale to Clover, or from another payment processor, you may need to enroll in ValueLink. In order to enroll in ValueLink, please do one of the following: Contact your Clover sales representative Contact your payment processing provider Visit First Data’s Gift Card Solutions page

If my device is tampered, can I still take transactions?

Your device is no longer able to accept PIN entry. You can still accept transactions that do not require a PIN. You can also use your device for everything else you do to run your business, such as taking orders, running reports, or syncing with your other Clover devices. However, if the you suspect that…

What are each of the sections in Clover Dashboard’s Sales for the Day

On iPhone and Android Phone: Transactions section: Includes gross payments, refunds, net sales, tips collected, and average tip percentage, Batches section: Includes information on each batch (open or closed) associated with the current day. Tender Types: Includes up to 4 tender types. Clover includes default tender types (including Cash, Credit/Debit card, and Check) or you can…

Printer Paper Sizes

Clover devices use thermal paper rolls in the printers. Clover Station Printer: 3 1/8” X 230’ thermal paper roll Clover Mini and Clover Mobile: 2 1/4″ x 85′ thermal paper roll (also used by the FD130 terminal) Clover Flex 2 1/4″ x 50′ thermal paper roll The Star SP700 Kitchen Printer (also commonly referred to as the ‘impact…

Clover Go Inventory and Setup FAQs

 How can I enable Tips within the app? Login to your Web Dashboard at www.clover.com and select the Setup app, you will then see Tips as an option on the left hand side. Click that and you will be able to control whether or not the Tip screen presents by checking or unchecking the “ask…

Clover Go Card Reader FAQs

How do I charge the battery in the card reader? Card Reader can be charged using the micro USB cable provided via a laptop USB port, a portable charger or a wall charger (not included). Does the reader charge when plugged into the audio jack? Only if you also have the charger connected to a…

Clover Go General FAQs

What are the minimum OS requirements for Clover Go? iOS version 8.2 and higher (oldest model supported is the 4S) Android version 4.4 and higher Windows Phones are not supported at this time Important Clover Go will not function on a jailbroken or rooted device What devices is Clover Go compatible with? Yes, Clover Go works with…

Clover Go Quick Start FAQs

Where can I find the Clover Go app? For iOS users, search for “Clover Go” in the Apple App Store and download the app.  For Android users, search for “Clover Go” in the Google Play Store and download the app. What can I expect after I sign up for my merchant account and what do I need…

When can I manually batch or manually close out?

If you have admin access, you can manually close at anytime from Closeout app  or Orders app . If you are on autoclose, your autoclose time will still process at its designated time.   Note If you are manually closing out Closeout app , you will be prompted to enter tips for all transactions without designated…

What is the contactless transaction limit?

We increased the maximum contactless transaction limit from $100.00 to $99,999.99 for FD40, Clover Mini and Clover Mobile devices. What does this mean?   Your customers will now be able to “tap” contactless enabled cards and phones (i.e. Apple Pay) for transactions larger than $100.00. The increase in limit does not mean all transactions will be…

Which weight scales are supported by Clover?

Clover supports the CAS SW-20 Weight Scale. In order to connect the scale to your Clover Station or Clover Mini, you will need a custom cable that comes bundled with the scale when purchased from your Clover provider.

Which external scanners are compatible with Clover devices?

The following scanners are compatible and supported by your Clover Station and Clover Mini: Motorola LI2208 Scanner – Clover-customized version (Recommended and available through your Clover salesperson) Motorola DS9208 Motorola DS4208 IDTECH IDBA-4244SR Honeywell MS7580 Unitech AS10 Note If your scanner does not work with your Clover device right out of the box, you may…

What are Clover Station product specifications?

What are Clover Mobile product specifications?

What are Clover Mini product specifications?

 

If a customer prints a receipt from a tethered Clover Mini, which device will print out the receipt?

If a customer-facing Clover Mini is tethered to a merchant-facing Clover Mini or a merchant-facing Clover Station and a customer or merchant selects the option to print out the customer receipt, the merchant-facing Clover device will print out the receipt. The merchant can then take the receipt and hand it to the customer.

What will happen if I disconnect my tethered Clover Mini?

If you accidentally disconnect your customer-facing Clover Mini from a tethered Merchant Keypad, a merchant-facing Clove Mini, or Clover Station, your customer-facing Clover Mini will switch into merchant-facing mode and display the PIN login screen.

Which barcodes can my Clover device read?

Barcode Format Clover Station Clover Mini Clover Mobile GSI-128 Yes Yes Yes Code 39 Yes Yes Yes Code 128 Yes Yes Yes UPCa Yes Yes Yes EAN13 Yes Yes Yes QR-Code Yes Yes Yes Aztec No No Yes GSI Databar No No Yes UPCe No No Yes PDF417 No No Yes Data Matrix No No…

Does Clover support Telecheck?

Yes, for Clover Station, Clover Mini, and Clover Mobile. Telecheck is available via the Check Acceptance app. Install it and you are ready to start accepting payments in Telecheck. Clover Flex and Clover Go do not support the Check Acceptance app.

Does Clover integrate with E-commerce?

Our third party apps E-commerce solutions for you, including: Sell Online by Ecwid Shopify Integration

Is an internet connection required to use a Clover device?

Important You can only process card transactions offline for seven (7) consecutive days. After seven (7) consecutive days offline, your Clover device will disallow card transactions. You will need to be connected to the internet in order to activate your Clover device. After activation, your Clover device will be able to function and take transactions…

Will my Clover Mini automatically change to customer-facing mode if I plug in Merchant Keypad?

No. The Merchant Keypad should display the text, “Clover Merchant Keypad Connected”, when it is connected to the Clover Mini in merchant-facing mode. You will need to install and tap on the Merchant Keypad Pay Display app  to change Clover Mini to customer-facing mode. The Merchant Keypad should display the text, “Sale” or “Refund”, when it is connected…

What kind of transactions can I manage from Merchant Keypad?

You have the option to manage transactions from Sale app  and Refund app  if you use Merchant Keypad as a merchant-facing device and Clover Mini as a customer-facing device for an improved customer experience. Note At anytime, you are still free to use Clover Mini as a merchant-facing device to take other types of transactions and use…

Is Noshlist app available?

Yes, though Noshlist app has updated their app name to Waitlist Me app.

What are some guidelines around EBT?

Retailer must comply with the provisions of the Retailer Agreement and with the US Department of Agrigulcture Food and Nutrition Service FNS Food Stamp Program Guidelines. Retailers are not allowed to set a minimum dollar amount for an EBT (Electronic Benefit Transfer) transaction. Cardholder must enter their own PIN. Under no circumstances may a retailer or…

Does Clover support EBT?

Yes. Currently, we support the following for EBT (Electronic Benefit Transfer) cards: Type of EBT: Cash Benefit, SNAP Food Benefit Card type: Magnetic stripe, manual card entry Ability to take a sale Ability to withdraw Cashback Balance inquiry Voids (within 25 minutes) Learn about using the EBT app. In the future, we will also support: Card…

What does the blinking light on my Clover Mobile Printer mean?

My Clover Mobile Printer does not have any steady or blinking lights Your Clover Mobile Printer is either off or out of batteries. Please hold the button on the bottom of the Clover Mobile device to turn it on. If it will not turn on, please plug in your Clover Mobile Printer to a power source.…

Is Merchant Keypad available on Clover Mobile or Clover Station?

No. Merchant Keypad can only be connected to Clover Mini.

Which service plans support the Merchant Keypad app?

Merchant Keypad app is available for all service plans.

Can Merchant Keypad be used as a PIN entry device?

No. Merchant Keypad is designed to be a merchant-facing amount entry device, not a customer-facing PIN-entry device. It will not work as a PIN entry device.

How can I be sure that customers can not access other apps on Clover Mini when it’s used as a customer-facing device?

When customers are using the Clover Mini as customer-facing device, the Clover Mini is placed into customer mode. Ensure that a PIN is required when leaving customer mode by verifying that REQUIRE PIN ON EXIT is turned ON in the bottom bar. This will require an employee PIN to return the Clover Mini device to merchant-facing mode.

What’s the difference between using Merchant Keypad app vs. not using Merchant Keypad app?

Merchant Keypad enables you to take Sale, Refund, and Auth transactions on the while allowing customers to interact with Clover Mini. Merchant Keypad can be used as a merchant-facing device and Clover Mini can be used as a customer-facing device throughout the entire transaction. Merchant Keypad is a great accessory if you would like speed up transactions and…

Does Merchant Keypad need to be powered? Does it have a battery?

Merchant Keypad works as a USB accessory to Clover Mini. It powers on when its USB cord is plugged into Clover Mini’s hub and does not require another power source (no battery and power cord necessary).

How many Clover Mobile devices can be paired with Clover Mobile Printers?

A Clover Mobile device can be paired with up to one Clover Mobile Printer at a time. A Clover Mobile Printer can be paired with up to 6 Clover Mobile devices at a time.

Which cards can I use to check my balance with the Balance Inquiry app?

If you would like to check a balance on your card with the Balance Inquiry  app, you can swipe any EBT or debit card. Currently, you will need to use the magnetic swipe, not chip & PIN (EMV).

Does the Clover Mobile and Clover Mini connect to a kitchen printer?

Yes. Just like Clover Station, a Clover Mobile and Clover Mini can connect to a Kitchen Printer as long as the devices are all on the same LAN (local area network). Note If you are on the FD2000 Plan, you will not have any orders to send to a Kitchen Printer (or any Order printer) because…

Does Clover Mini have a dial-up option?

Clover Mini does NOT have a dial-up option. Clover Mini DOES have an option to connect to an Ethernet cord and connect to a cash drawer via a RJ-11 6P6C cable.  

What should I do if I do not find the answer to my question or want to leave feedback?

If you do not find a specific answer to your question by: Looking at the Learn app and topic guides Looking through the Troubleshooting section Using the Search bar on the top of this website to search for your question Or if you would like to submit feedback to us, please click on the “Feedback” on the bottom…

Why is an order listed as OPEN?

An order can be listed as open for the following reasons: Any order that has not been paid out will be listed as OPEN. Tapping Save in the Register app will save the order, listing it as OPEN in the Orders app. Tapping the Clear Order button in the Register app will clear the order, listing it as OPEN in…

How do I enable test mode on my Clover Mini or Clover Mobile?

With the introduction of taking EMV transactions on the devices themselves, there will NOT be any Test Mode available on our Clover Mobile and Clover Mini devices. If you would like to run a test transaction the devices, please run a small (i.e. $1.00) transaction within Sale  app and refund the amount right afterwards.

Is this app available on my Clover device?

Not all Clover apps or third party apps are available across all of the Clover devices. Some apps are designed specifically for certain devices and some apps are expanding to more devices. To check a particular app’s availability on your Clover device, please do the following: Go to clover.com/appmarket or on your Clover device, click…

Do Clover Mobile and Clover Mini connect to a Cash Drawer?

Clover Station and Clover Mini (if on the Pro Service Plan) can be connected to and use the cash drawer via the RJ-11 6P6C cable. Clover Mobile is designed to be mobile and is not designed to connect with a cash drawer via Bluetooth or other means. The cash drawer is meant to be connected to…

If Guest 1 stays and Guest 2 leaves, how can I allow Guest 1 to continue adding items to their order while taking payment from Guest 2 (Tables app)?

View the order in Tables app Tap Leave Table next to Guest 2, who is leaving Tap Pay for Items Tap Pay to confirm that whole table items will be left for the table to pay Complete Guest 2’s payment Guest 1 can continue to add items to their order Note If you tap Pay for Items…

Is Authorizations app and Bar Tab Auths app available on Clover Station?

Currently, Authorizations app  and Bar Tab Auths app  are available on Clover Mobile and Clover Mini devices only. These apps may be available on Clover Station in the future.

What is the difference between opening a tab in Tables app vs. opening a tab in Authorizations app or Bar Tabs Auth app?

Opening a tab in Tables app  involves opening a Seating Group and potentially swiping a card to add the customer’s name to the order. The card is not preauthorized for any amount. Opening a tab in Authorizations app  or Bar Tabs Auths app  involves first entering an amount and then swiping a card to preauthorize that amount.

Does Clover support layaway?

Clover does not currently support layaway directly on Register app . Third party apps may support layaway in the future.

What is the difference between logging in when tapping “UNLOCK” vs. entering my PIN?

If you are logging into your Clover Mobile or Clover Mini by tapping “UNLOCK” instead entering your employee PIN on the lock screen, you will be logging in as a “Default Employee” who has limited permissions. If you would like access more robust features such as reporting, refunding, closing out, etc, please log in with an admin or owner’s PIN.

What should I do if I believe there is a security issue with my Clover device?

If there is a security issue with your Clover device, please email security@clover.com and include a detailed report of how the product is behaving or if any event have occurred that have raised your concerns.

Why can’t I connect my Clover Mobile or Clover Mini to my WiFi network?

Due to extra security around Clover Mobile and Clover Mini devices, Clover Mobile and Clover Mini will be compatible with WPA2 networks. They will not be compatible with WEP networks. How can I tell if my network is WEP vs. WPA2? If you have an Windows OS computer, view “Wireless Network Connect” to view your wireless…

Third party apps FAQ

You may have recently noticed an influx of third party apps. Currently we have a handful, with many more to come. Here are some common frequently asked questions.   What does it mean if an app is a third party app? Think about Apple’s iPhone, which is a platform for many apps. While Apple makes a good number…

What are some differences between Clover Station and Clover Mobile / Clover Mini?

Barcode Scanner / Camera In order to activate the barcode scanner / camera on Clover Station and Clover Mini, tap the barcode icon on the bottom left of the screen within any app. For Clover Station, the camera is back-facing and located on the left and for Clover Mini, the camera is front-facing and on the…

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